Cancellation Policy

CANCELLATION POLICY
This Cancellation Policy explains how you can cancel an order or your distributor account with Glowa Organic.

1. CANCELLING A PENDING ORDER

1.1 If you have placed an order (retail, stock package, or registration fee) that has NOT yet been confirmed as paid, you may cancel it yourself from your dashboard under "My Orders" / "Stock Packages", or by contacting us.
1.2 Once an order has been confirmed as paid and processed (including any related commission payouts for stock package purchases), it can no longer be cancelled — see our Refund Policy for what applies at that point instead.
1.3 Cancelling a pending stock package order does not affect any stock package you have already had confirmed in the past; only the pending order itself is cancelled.

2. CANCELLING YOUR DISTRIBUTOR ACCOUNT

2.1 You may request to close your distributor account at any time by contacting us using the details on our Contact page.
2.2 Closing your account stops future commission-earning activity on that account. It does not cancel commissions already earned and payable to you, which will be processed in line with our normal withdrawal process, or affect commissions already paid to your upline based on your past activity.
2.3 We may suspend or close an account without a cancellation request from you where our Terms and Conditions have been breached, including suspected fraud or unlawful conduct.

3. WITHDRAWALS

3.1 A withdrawal request, once submitted, is processed through our standard admin review process. If you wish to cancel a withdrawal request before it has been processed, please contact us as soon as possible; we cannot guarantee cancellation once processing has begun.

4. DELIVERY CANCELLATIONS

4.1 If you need to cancel a retail order that has already been dispatched, please refer to our Refund Policy, since the order will need to be treated as a return once it is in transit or delivered.

5. HOW TO CANCEL

Please contact us using the details on our Contact page, or use the Support Chat on your dashboard, quoting your order number or account details.